Refund policy
Refund Policy
At Cellumove, customer satisfaction is our priority. We offer a 30-day refund policy to ensure you are completely satisfied with your purchase.
Refund Eligibility
To be eligible for a refund, items must be:
- Returned within 30 days of the original purchase date
- Unused and in their original condition with all packaging and tags intact
- Accompanied by proof of purchase (order number or receipt)
Non-Refundable Items
The following items are not eligible for refunds:
- Items showing signs of wear or damage from use
- Items without original packaging or tags
- Items purchased during clearance or final sale events
- Custom or personalized items
- Digital products or services
Refund Process
To initiate a refund:
- Contact our support team at cellumovecontact@gmail.com with your order number and reason for return
- Provide clear photos of the item and its packaging
- Receive return shipping instructions
- Ship the item back to us at your own cost
- Once received and inspected, we will process your refund within 10 business days
Refund Method
Refunds will be issued to the original payment method used during purchase. Please allow 5 to 10 business days for the refund to appear in your account, depending on your financial institution.
Questions?
If you have any questions about our refund policy, please contact us at cellumovecontact@gmail.com. We respond within 24 to 48 hours.